Privacy Policy

Privacy at VINbro

VINbro ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vinbro.io and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect information from you in several ways:

Personal Information

• Email Address: Required to deliver your vehicle reports
• Vehicle Identification Number (VIN): Required to generate your report
• Payment Information: Processed securely through Paddle (we do not store credit card data)

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referrer information
• Cookies and similar tracking technologies

Optional Information

• Customer support communications and inquiries
• Survey responses and feedback

How We Use Your Information

We use the information we collect for the following purposes:

• To generate and deliver your vehicle history reports
• To process payments and send purchase confirmations
• To send transactional emails (delivery, receipts, support)
• To improve our Service and analyze usage patterns
• To prevent fraud and enhance security
• To comply with legal obligations and regulations
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)

Data Sharing & Third Parties

We do not sell your personal information to third parties. However, we share data with trusted partners to provide our services:

Service Providers

• Paddle: Payment processor and merchant of record (payment information only)
• Email Delivery Services: Used to send your reports and transactional emails
• AI Processing: Third-party AI models analyze VINs to generate risk assessments
• Data Providers: NHTSA, manufacturer databases, and vehicle history data sources

Legal Requirements

We may disclose information when required by law, court order, or government request.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Service
• Analyze site performance and traffic
• Prevent fraud and enhance security

You can control cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our Service.

Data Retention

We retain your information for as long as necessary to:

• Provide you with access to your reports
• Maintain records for billing and legal compliance
• Resolve disputes and customer support issues

Retention periods:

• Purchase records and emails: 7 years (tax and legal requirements)
• VINs processed: Deleted after 90 days unless requested for support
• Usage analytics: Aggregated data retained indefinitely
• Customer support communications: 2 years

Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data in transit
• Secure server infrastructure with firewalls
• Regular security audits and penetration testing
• Limited access to personal data (need-to-know basis)
• No storage of complete credit card information

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Deletion: Request deletion of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@vinbro.io. We will respond to valid requests within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to delete personal information collected
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell your personal information. To submit a CCPA request, contact support@vinbro.io.

Children's Privacy

VINbro is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information and terminate the child's account.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using VINbro, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to all privacy inquiries within 30 days.