Refund Policy
Last Updated: April 17, 2026
Our Commitment
At VINbro, we are committed to delivering accurate and comprehensive vehicle reports.
Full Refund Guarantee
We offer a full refund if no data is available for your VIN, if there's a technical error on our side, or if the report contains significantly incorrect information.
Non-Refundable Cases
Refunds are not provided when the report was successfully delivered, the VIN was entered incorrectly, or the customer changed their mind after delivery.
How to Request a Refund
Contact reports@vinbro.io with your order number and reason. We'll respond within 24 hours.
Payment Processing
Refunds are returned to the original payment method via Paddle.com. Processing takes 5-10 business days.
Contact Us
Questions about refunds? Email reports@vinbro.io.
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